Wave Wellness LLC (“Wave Wellness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products or services, schedule consultations, communicate with us, or otherwise interact with our online services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect several types of information, including:
Personal Information
You may voluntarily provide information such as:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Billing address
- Payment information
- Health-related information submitted through intake forms or questionnaires
- Information provided during appointment scheduling
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages viewed
- Time spent on the website
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide wellness services
- Schedule appointments
- Verify eligibility for services
- Process payments
- Respond to inquiries
- Deliver customer support
- Improve our website and services
- Send appointment reminders
- Send marketing communications (where permitted)
- Comply with legal obligations
- Prevent fraud and misuse
Health Information
Certain services may require you to submit health-related information. If you become a patient through one of our licensed medical providers, your medical information may also be subject to applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.
Not all information submitted through this website is protected health information under HIPAA.
Payment Information
Payments are processed through secure third-party payment processors. Wave Wellness LLC does not store complete credit card numbers on our servers. Payment processors maintain their own privacy and security policies.
Cookies and Tracking Technologies
We use two categories of cookies and similar technologies:
- Strictly necessary cookies — required for the website to function. These are always active and do not require consent.
- Analytics cookies — used to understand and improve how the website is used. These are set only after you provide consent, and are not used on pages about specific treatments or on our intake questionnaire.
When you first visit, a cookie banner lets you accept or decline analytics cookies. No analytics cookies are set unless you accept. You can change or withdraw your choice at any time through the “Cookie Preferences” link in the footer, or by disabling cookies in your browser settings (although certain portions of the website may not function properly).
Analytics
We use analytics tools to understand how visitors use our website so we can improve it:
- Google Analytics (provided by Google LLC) — loaded only after you provide consent through our cookie banner, and never applied to pages about specific treatments or to our intake questionnaire. It is configured without advertising personalization.
- Vercel Web Analytics — a privacy-friendly, cookieless measurement tool that does not use cookies or collect personally identifiable information.
We honor recognized universal opt-out signals, including Global Privacy Control (GPC). If your browser sends a GPC signal, analytics cookies are not set and Google Analytics is not loaded.
Marketing Communications
If you opt in, we may send:
- Educational content
- Wellness tips
- Product updates
- Promotions
- Newsletters
- Event invitations
You may unsubscribe at any time using the link provided in our emails.
SMS Communications
If you provide your mobile number and consent, we may send:
- Appointment reminders
- Order updates
- Customer support messages
- Promotional offers (if separately consented)
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing services.
Sharing Your Information
We may share information with trusted service providers including:
- Healthcare providers
- Telehealth platforms
- Payment processors
- Shipping providers
- Laboratory partners
- Technology vendors
- Marketing service providers
- Customer support providers
We require these providers to protect your information.
We do not sell your personal information.
Legal Requirements
We may disclose information if required by law, including:
- Court orders
- Government investigations
- Regulatory compliance
- Protection of legal rights
- Prevention of fraud
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Privacy Rights
Depending on your state of residence, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete certain information
- Receive a copy of your information
- Opt out of certain marketing communications
- Appeal certain privacy decisions
To exercise your rights, contact us using the information below.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended. California residents may request information regarding:
- Categories of information collected
- Sources of information
- Purpose of collection
- Categories of third parties receiving information
- Deletion requests
- Correction requests
We do not sell personal information as defined under applicable California law.
Children’s Privacy
Our website is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will promptly delete it.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated Effective Date. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact: