These SMS Terms & Conditions govern the Wave Wellness LLC (“Wave Wellness,” “we,” “our,” or “us”) text messaging program. By providing your mobile number and consenting to receive text messages, you agree to these terms.
1. Program Name and Description
Program name: Wave Wellness Care Advisor & Account Notifications.
This is a customer service and account notification messaging program. If you request a consultation or become a customer, we may send text messages relating to:
- Scheduling and confirming your consultation with a care advisor
- Appointment reminders
- Order status, shipping, and delivery updates
- Refill and renewal reminders
- Replies to questions you send us
- Account and billing notifications
Our messages do not include the names of prescription medications or details about your health conditions.
2. Eligibility — You Must Be 18 or Older
You must be at least 18 years of age to consent to receive text messages from Wave Wellness. Our website presents an age confirmation before content is accessible, and our consultation request form requires you to affirm that you are 18 or older before you can submit your mobile number. We do not knowingly send messages to anyone under 18.
3. How to Opt In
You opt in by checking the consent box on our Get Started form, or by giving your express consent to a Wave Wellness care advisor. The consent language on our form reads:
The consent checkbox is unchecked by default and is never pre-selected. Providing consent is not a condition of purchasing any goods or services.
4. Message Frequency
Message frequency varies based on your interaction with us. Most recipients receive approximately 2 to 6 messages per month. Conversational replies from our care team are sent as needed.
5. Cost
Message and data rates may apply. Wave Wellness does not charge for text messages, but your mobile carrier’s standard messaging and data rates will apply according to your plan.
6. How to Opt Out
You may cancel at any time by replying STOP to any message from us. After you reply STOP, we will send one confirmation message and will not send you further messages unless you opt in again.
7. How to Get Help
Reply HELP to any message for assistance, or contact us directly:
- Phone: (877) 686-0896
- Email: contact@getwavewellness.com
8. Supported Carriers
Our messaging program is supported by major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, and their affiliates and resellers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed.
9. Privacy — We Do Not Share Your Mobile Information
No mobile information, phone numbers, or SMS consent will be shared or sold to third parties or affiliates for their own marketing purposes. Phone numbers collected for text messaging are used only to deliver the messages described above, and are shared only with the messaging platform vendor that transmits those messages on our behalf under a contract that restricts their use of the data.
Text messaging originator opt-in data and consent are not shared with any third party or affiliate for marketing purposes. All other information we collect is handled as described in our Privacy Policy.
10. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. The revised version will be posted on this page with an updated Effective Date.