Welcome to Wave Wellness LLC (“Wave Wellness,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at https://getwavewellness.com (the “Website”), along with any products, services, telehealth consultations, memberships, communications, or related offerings provided by Wave Wellness LLC.
By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.
1. Eligibility
You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use our Services.
By using the Website, you represent that:
- You are at least 18 years of age.
- The information you provide is accurate and complete.
- You will comply with all applicable laws and regulations.
2. Medical Disclaimer
Wave Wellness provides wellness information, telehealth services through licensed healthcare providers, and wellness-related products.
The content on this Website is provided for informational and educational purposes only.
Nothing on this Website should be interpreted as:
- Medical advice
- Diagnosis
- Treatment recommendations
- A substitute for professional medical care
Always consult a qualified healthcare provider regarding any medical condition or treatment decisions.
If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
3. Telehealth Services
Certain services may include telehealth consultations provided by licensed medical professionals.
Medical decisions, including whether treatment is appropriate, are made solely by the licensed healthcare provider.
Submission of an intake form or scheduling an appointment does not guarantee:
- Acceptance as a patient
- Prescription approval
- Eligibility for treatment
- Medication availability
Providers retain independent medical judgment at all times.
4. No Guaranteed Results
Individual responses to wellness programs, peptides, medications, supplements, and lifestyle recommendations vary.
Wave Wellness makes no guarantee regarding:
- Weight loss
- Performance improvements
- Anti-aging benefits
- Healing timelines
- Medical outcomes
Testimonials represent individual experiences and are not guarantees of future results.
5. Orders and Payments
By placing an order, you agree to pay all applicable charges.
Prices may change without notice.
We reserve the right to:
- Refuse or cancel orders
- Limit quantities
- Correct pricing errors
- Suspend fraudulent transactions
Payments are processed through secure third-party payment providers.
6. Memberships and Subscriptions
Certain services may be offered through recurring memberships or subscription plans.
By enrolling, you authorize recurring charges according to the plan selected.
Unless otherwise stated:
- Memberships automatically renew.
- You may cancel according to the cancellation policy associated with your plan.
- Charges already processed are generally non-refundable unless required by law.
7. Prescription Medications
Prescription medications are only provided following evaluation by a licensed healthcare provider.
Wave Wellness cannot guarantee:
- That a prescription will be issued.
- That medication will remain available.
- That insurance will cover treatment.
- That pharmacies will fulfill prescriptions.
Prescription decisions remain solely within the provider’s medical judgment.
8. Shipping
If medications or wellness products are shipped:
- Delivery times are estimates.
- We are not responsible for delays caused by carriers, weather, regulatory requirements, or events beyond our control.
- Customers are responsible for providing accurate shipping information.
9. User Accounts
You may be required to create an account.
You agree to:
- Maintain accurate information.
- Protect your login credentials.
- Notify us of unauthorized account use.
- Accept responsibility for activity occurring under your account.
10. Acceptable Use
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access.
- Upload malicious software.
- Interfere with Website operations.
- Misrepresent your identity.
- Submit false medical information.
- Violate intellectual property rights.
Violation of these Terms may result in immediate suspension or termination of access.
11. Intellectual Property
All Website content, including:
- Logos
- Graphics
- Text
- Images
- Videos
- Software
- Designs
- Branding
is the exclusive property of Wave Wellness LLC or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
12. Educational Content
Articles, blog posts, videos, webinars, newsletters, and educational materials are provided solely for general educational purposes.
Educational content does not establish a provider-patient relationship.
13. Third-Party Services
Our Website may integrate with third-party providers, including:
- Payment processors
- Scheduling platforms
- Telehealth platforms
- Laboratories
- Pharmacies
- Analytics providers
Wave Wellness is not responsible for the availability, content, or practices of third-party services.
14. Privacy
Your use of the Website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
15. Disclaimer of Warranties
The Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, Wave Wellness disclaims all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Availability
- Accuracy
- Reliability
We do not warrant that the Website will be uninterrupted or error-free.
16. Limitation of Liability
To the fullest extent permitted by law, Wave Wellness LLC, its owners, officers, employees, contractors, healthcare providers, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from:
- Use of the Website
- Telehealth consultations
- Products or services
- Prescription decisions
- Delayed shipments
- Technical interruptions
- Third-party services
Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.
17. Indemnification
You agree to defend, indemnify, and hold harmless Wave Wellness LLC and its affiliates from any claims, damages, liabilities, costs, or expenses arising from:
- Your use of the Website.
- Your violation of these Terms.
- Your misuse of products or services.
- Your violation of applicable law.
- Information you submit through the Website.
18. Termination
We reserve the right to suspend or terminate access to the Website or Services at any time, with or without notice, if we believe you have violated these Terms or applicable law.
Termination does not affect obligations incurred prior to termination.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.
Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the jurisdiction of those courts.
20. Changes to These Terms
We may modify these Terms from time to time.
Updated Terms will be posted on this Website with a revised Effective Date.
Your continued use of the Website constitutes acceptance of the revised Terms.
21. Contact Information
If you have questions regarding these Terms of Service, please contact: